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Return Policy

Free 30 Day Returns

If you would like to return your TowerBall™ item, you can exchange it or return it for a full refund within 30 days of your purchase (upon proof of purchase). We will pay for a pre-paid return label and email it to you to print out and put on your TowerBall box. Once we receive your TowerBall in our warehouse, we will issue a full refund to the original method of payment. To initiate this process, email us with your order # to

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.