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Lifetime Warranty

LIFETIME WARRANTY on TowerBall

If you don't want to read the legal jargon. 

We stand behind our products, and if something happens during normal use that comes from defects in the materials or workmanship we want to make it right and send you a new TowerBall.

Here are some examples of things we will cover in our lifetime warranty:

  • If after a while your male or female connection points break off during normal use. 
  • If you throw a ball at the Tower and one of the panels cracks (this should never happen).
  • If any of your TowerBall panels break or crack during normal use
  • Please email support@calibergames.com with all warranty claims, or call 1-800-922-9063 and we will make it right. 
  •  

    The legal jargon: 

    THIS LIFETIME WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. 

    WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCT WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP.

    WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THIS EXPRESS LIFETIME WARRANTY.

    SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

    OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIFETIME TO REPAIR, REPLACEMENT, OR REFUND AS DESCRIBED BELOW IN THIS WARRANTY STATEMENT.

    WHO MAY USE THIS WARRANTY?

    Caliber Games LLC located at address 4653 Nall Rd, Farmers Branch Texas 75244 (“we”) extend this LIFETIME warranty only to the consumer who originally purchased the product (“you”). It does not extend to any subsequent owner or other transferee of the product.

    WHAT DOES THIS WARRANTY COVER?

    This LIFETIME warranty covers defects in materials and workmanship of the TowerBall product (the “product”) for the Warranty Period as defined below.

    WHAT DOES THIS WARRANTY NOT COVER?

    This LIFETIME warranty does not cover any damage due to: (a) transportation; (b) storage; (c) improper use; (d) failure to follow the product instructions or to perform any preventive maintenance; (e) modifications; (f) unauthorized repair; (g) normal wear and tear; or (h) external causes such as accidents, abuse, or other actions or events beyond our reasonable control.

    WHAT IS THE PERIOD OF COVERAGE?

    This LIFETIME warranty starts on the date of your purchase and lasts for up to 20 years (the LIFETIME duration of the product) (the “Warranty Period”). The Warranty Period is not extended if we repair or replace the product. We may change the availability of this LIFETIME warranty at our discretion, but any changes will not be retroactive.

    WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY?

    With respect to any defective product during the Warranty Period, we will, in our sole discretion, either: (a) repair or replace such product (or the defective part) free of charge or (b) refund the purchase price of such product. We will also pay for shipping and handling fees to return the repaired or replacement product to you if we elect to repair or replace the defective product.

    HOW DO YOU OBTAIN WARRANTY SERVICE?

    To obtain warranty service, you must email support@calibergames.com during the Warranty Period. You must provide Caliber Game all the requested informarion, in full, and is only deemed effective upon our receipt and acceptance of the same.

    LIMITATION OF LIABILITY

    THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIFETIME WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

    SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

    WHAT CAN YOU DO IN CASE OF A DISPUTE WITH US? 

    The following informal dispute resolution procedure is available to you if you believe that we have not performed our obligations under this LIFETIME warranty: Please see Section 12 of our Terms and Conditions available online at towerball.com/terms for our Dispute Resolution Procedures, which is incorporated by reference as if fully set forth herein. You acknowledge and understand that YOU AND Caliber Games LLC ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIFETIME IN ARBITRATION.